Global Shipping & Delivery Information

At Phemestore, we’re committed to delivering your custom fashion items quickly, safely, and at fair shipping rates – wherever you are in the world. Here’s everything you need to know about our shipping policies and timelines:

Shipping Rates

We offer two shipping options to suit your needs:

    • Standard Shipping: Starting at $4.95 per item
    • Expedited Shipping: Starting at $12.95 per item

The more you order, the more you save on shipping per item! Combined shipping is automatically applied at checkout.

Processing & Delivery Timeframes

    • Order Cut-Off Time: Orders placed before 5:00 PM EST (New York Time) will begin processing the same business day.
    • Processing Time: Orders are prepared, printed, and shipped within 1–2 business days (Monday–Friday).
    • Transit Time: Once shipped, orders typically arrive within 10–15 business days depending on your location.

Note: Business days are Monday through Friday, excluding public holidays.

Additional Shipping Info

    • Shipping times may vary based on your destination, local customs, and unexpected courier delays.
    • You’ll receive tracking information via email as soon as your order ships.
    • We currently ship to most international countries, but please be aware that some remote or rural areas may experience longer delivery times.

Issues & Resolutions

Item Not Received

If your package hasn’t arrived within the estimated delivery window:

    • First, check your tracking details for any updates.
    • If no tracking is available or there’s a delivery issue, contact our support team.

Missing item claims must be reported within 30 days of the estimated delivery date.

Damaged Items

If your item arrives damaged:

    • Please take clear photos of both the external packaging and the damaged item.
    • Contact us within 7 days of receiving the package.
    • We’ll assist you with a replacement or refund, depending on the situation.

Order Cancellations

    • You may cancel your order within 24 hours of placing it.
    • After 24 hours or once the order enters processing, we cannot cancel or modify it.

If you need to cancel, please reach out as soon as possible to maximize the chance of success.

Need Help?

Our friendly customer support team is ready to help with any shipping questions or concerns.

📧 Email: Phemestoreus@gmail.com

Thanks for choosing Phemestore – where your style goes global!