At Phemestore, every item is made-to-order, carefully customized, and printed to reflect your personal style. Due to the personalized nature of our products, we cannot accept returns for reasons unrelated to product quality or production errors.

However, your satisfaction is our top priority. If you experience any issues with your order, we are committed to resolving them through a refund or replacement (when applicable).

For assistance or questions, feel free to contact us at:
📧 phemestoreus@gmail.com
Our dedicated customer service team is here and happy to help!

Replacement & Refund Policy

This policy is valid for 30 days from the date of purchase.
Unfortunately, if 30 days have passed, we will be unable to offer you a replacement or refund.

By placing an order with us, you agree to the terms outlined below.

You Are Eligible for a Replacement or Refund If:

    • The item you received is significantly different from the product description or preview image.
    • The product is damaged or defective due to a production error or during shipping.
    • The product received does not match the item you ordered (wrong size, design, or color from what you selected).

In Other Cases:

    • A partial refund (excluding shipping costs) may be considered at our discretion.
    • If the issue was caused by a mistake on the customer’s end (e.g., wrong size or incorrect design selected), we cannot offer refunds or replacements.

Important Notes

    • Sale or promotional items are non-refundable and cannot be exchanged.
    • We do not provide refunds for errors caused by incorrect size selection, spelling mistakes in custom text, or wrong color choices made during ordering.
    • Due to differences in monitor displays and lighting, there may be a 10% variance between the preview image and the actual product. This is considered normal and not a defect.

Claim Procedure

If you believe your item qualifies for a refund or replacement, please send an email to phemestoreus@gmail.com including:

  1. Your order number
  2. Clear photo(s) or video evidence showing the problem:
    • For printing errors: show the misprint clearly
    • For size or placement issues: include a photo with a ruler or measuring tape
  3. Photo of the package and shipping label (especially if any items are missing)
  4. Your complete delivery address
  5. A contact phone number

Our support team will review the materials you provide. If the claim is valid, we’ll send out a free replacement. In the rare case that a replacement isn’t possible, we’ll issue a full refund, including shipping.